Most managed IT providers want to replace your team and lock you into their tool stack. SBK takes a different approach: co-managed IT that augments your existing capabilities with vendor-neutral monitoring, support, and security operations. We recommend the tools that fit your business, not the ones that pay us the highest margins.
Scope of work
What We Deliver
01
Help Desk & User Support
Tier 1 and Tier 2 technical support that integrates directly with your internal team. Your employees get responsive help, your IT staff gets freed from repetitive tickets, and everyone gets transparent SLA tracking.
Tier 1 and Tier 2 technical support with documented escalation paths
8x5 or 24/7 coverage options based on your operational hours
Ticketing system with SLA tracking and resolution metrics
Knowledge base and self-service resources for common requests
Monthly support metrics reporting with trend analysis
02
Network Operations & Monitoring
24/7 infrastructure monitoring with proactive alerting and automated remediation. We detect and resolve issues before they escalate into outages, because every minute of downtime costs your business real revenue.
24/7 network and infrastructure monitoring with sub-minute alerting
Proactive alerting and automated remediation for common failure modes
Firewall management and security event monitoring
Network performance optimization and capacity planning
Monthly operational reports with actionable recommendations
03
Endpoint Protection (EDR/MDR)
Managed endpoint detection and response deployed and maintained by our team. We select the best EDR platform for your environment, vendor-neutral, based on your threat profile and budget, not our reseller agreements.
EDR deployment and ongoing management
Real-time threat detection with automated response workflows
Proactive threat hunting and investigation by certified analysts
Automated remediation workflows for known attack patterns
Integration with SIEM and SOC operations for unified visibility
04
Cloud Operations
AWS, Azure, and GCP management for organizations that need expert cloud oversight without hiring a full-time cloud engineer. We handle optimization, security, and cost control so you get the most from your cloud investment.
Cloud infrastructure management and architecture optimization
Cost monitoring with monthly right-sizing recommendations
Security configuration and compliance monitoring across all platforms
Backup and disaster recovery management with tested recovery procedures
Performance tuning and automated scaling policy implementation
05
Managed SOC/SIEM
Security operations center and SIEM management that delivers enterprise-grade security monitoring at pricing built for SMBs. Real analysts review your logs alongside automated rules because alert fatigue weakens security operations.
24/7 security event monitoring and analysis by certified analysts
Log aggregation and correlation across all endpoints
Incident detection, triage, and escalation with documented procedures
Compliance reporting for HIPAA, SOC 2, and PCI DSS requirements
Quarterly threat intelligence briefings tailored to your industry
Common questions
Frequently Asked Questions
What's the difference between managed IT and co-managed IT?
Traditional managed IT replaces your internal team entirely, the provider handles everything and you lose direct control. Co-managed IT, which is SBK's model, augments your existing team by filling specific capability gaps. You keep your internal staff and institutional knowledge while gaining specialized expertise in areas like security monitoring, cloud operations, or after-hours support. This approach costs less than full outsourcing, preserves your team's autonomy, and avoids vendor lock-in.
How much do managed IT services cost per user?
Pricing depends on the scope of services you need, help desk and monitoring, endpoint protection, SOC/SIEM, cloud operations, or a combination. We scope every engagement individually and price transparently with no hidden fees or multi-year lock-ins. Contact us for a custom quote based on your environment.
Can you work alongside our existing IT team?
Absolutely, co-managed IT is our specialty, not an afterthought. We integrate with your team's ticketing systems, communication channels, and existing processes. Your internal staff handles the work they do best while SBK fills the gaps: after-hours coverage, specialized security operations, cloud expertise, or simply overflow capacity during busy periods. We document clear escalation paths and hold joint operations reviews so nothing falls between the cracks.
What's included in 24/7 monitoring?
Our 24/7 monitoring covers your entire IT environment: network infrastructure (routers, switches, firewalls), servers and endpoints, cloud services (AWS, Azure, GCP), and critical business applications. We monitor for availability, performance degradation, security events, and capacity thresholds. When alerts trigger, our team follows documented response procedures, automated remediation for known issues, direct intervention for complex problems, and immediate escalation for critical incidents with defined SLA response times.
How do you select which tools and vendors to use?
SBK evaluates tools based solely on fit for your environment, we take zero commissions, referral fees, or volume incentives from vendors. Our selection process assesses your technical requirements, integration needs, compliance mandates, and budget constraints. We then match those requirements against our tested vendor matrix, which we update quarterly. If a client's existing tools work well, we manage those rather than forcing a migration. Stop getting sold to, start getting advised.
